Terms of Service

Last updated: May 2, 2026

1. About these Terms

These Terms govern your use of AwayWatch ("the Service"). By creating an account or using the Service, you agree to them. If you don't agree, don't use the Service.

The Service is operated by Germain Delagardelle (operator details in the Imprint).

2. The Service

AwayWatch is a SaaS application that helps vacation rental owners manage:

• Receipts & invoices (with AI-assisted data extraction)
• Vendors and visit records
• Bookings and guest information
• Bank statement reconciliation
• Tax filings and compliance tracking (workflow + reporting; not filing or legal advice)

The Service is invitation-only during beta. Features may be added, modified, or removed; we'll notify active operators before removing anything they actively use.

3. Eligibility

You must be at least 18 years old and capable of entering into binding contracts in your jurisdiction. You must use the Service for lawful purposes related to operating vacation rental property.

4. Your account

• You're responsible for maintaining the confidentiality of your credentials, including any second-factor codes.
• Notify us immediately if you suspect unauthorized access.
• You're responsible for all activity under your account, except activity caused by our breach of these Terms.
• One person per account; do not share credentials. If you need additional users (CPA, property manager), invite them with the appropriate role.

5. Your data, your responsibility

You retain all rights to the data you upload. By uploading, you grant us the limited licence necessary to store, process, transmit, and display it for the purpose of providing the Service to you.

You are responsible for the accuracy of the data you upload — invoice amounts, vendor TINs, mileage entries, etc. The Service may extract data from documents using AI, but you must verify before relying on it for any official purpose (tax filing, audit defence, vendor payment).

6. AI features and not-tax-advice

AwayWatch uses third-party AI services (currently Anthropic's Claude API) to extract structured data from invoices, receipts, and utility bills you upload. AI extraction may be incorrect. Always review the extracted data before approving an invoice, filing a return, or paying a vendor based on it.

Tax-related output is not tax advice. The Service produces:

• Schedule E worksheets / CPA packets
• State sales tax (DR-15) and tourist development tax (TDT) reports
• 1099-NEC bulk-upload CSV files
• Quarterly estimated tax (1040-ES) calculations

These are operational reports based on the data you've entered. They are not legal advice, accounting advice, or a substitute for a licensed CPA or tax attorney. You (or your CPA) are responsible for actually filing and for the accuracy of every figure submitted to a tax authority. We don't represent you before any tax authority and we don't have a CPA's engagement letter with you.

7. Acceptable use

You may not:

• Upload content that's illegal, infringing, or violates someone else's privacy.
• Use the Service to send unsolicited marketing email to your guests beyond what's directly related to their stay.
• Attempt to bypass the per-tenant data isolation, scrape another customer's data, or reverse-engineer the Service.
• Use the Service to evade tax obligations or regulatory requirements.
• Resell or sub-license access to the Service without our written consent.

8. Service availability

We aim for high availability but make no specific uptime guarantee during beta. Maintenance windows will be announced when foreseeable. Backups run nightly; we'll do everything reasonable to recover from a failure.

9. Pricing & billing

The Service is currently free during beta. Paid pricing will be introduced before beta ends; we'll give every beta operator at least 30 days' notice and an opt-out window before any charge. Beta operators on the platform at the time of paid-launch will receive grandfathering terms (specifics to be announced).

10. Termination

10.1 By you

You may close your account at any time via the self-serve account-deletion action in account settings. On deletion:

• Your data is soft-deleted immediately (no longer visible in the app or to anyone else).
• A full ZIP export is offered to you to download for 30 days after closure.
• All operating data is permanently erased after 30 days, except where retention is legally required (e.g. tax records — kept up to 7 years per applicable law).

10.2 By us

We may suspend or terminate your account if you breach these Terms, use the Service unlawfully, or non-payment after the beta. We'll give 14 days' written notice unless the breach is severe or ongoing.

11. Liability

We provide the Service "as-is" during beta. To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages.
• Our cumulative liability for any claim is capped at the greater of (a) what you've paid us in the 12 months preceding the claim, or (b) €100.
• We are not responsible for the actions of your guests, vendors, tax authorities, or the booking platforms you connect.
• Nothing in this section limits liability for fraud, gross negligence, or anything else that cannot be limited by law.

12. Governing law & disputes

These Terms are governed by the laws of Luxembourg, without regard to conflict-of-laws principles. Disputes will first be addressed by good-faith discussion; unresolved disputes will be submitted to the courts of Luxembourg City unless mandatory consumer-protection rules in your jurisdiction provide otherwise.

13. Changes to these Terms

If we change these Terms materially, we'll notify the operator email of every active account at least 14 days before the change takes effect. Continued use after the effective date means you accept the change. If you don't accept, close your account before the effective date.

14. Contact

Questions about these Terms? Contact details are in the Imprint.